At Pro-Tech, we believe that true security goes beyond equipment—it is about providing a seamless, intelligent environment where you can thrive. As a leading provider of smart IoT solutions and security technology in Bangladesh, we specialize in end-to-end security management for residential, commercial, and industrial sectors.
Our strength lies in our massive global-standard infrastructure. With a network of over 110 service centers and 8,000+ technology specialists, Pro-Tech ensures that our clients receive world-class expertise combined with local efficiency.
Why Pro-Tech?
- Massive Infrastructure: Access to 110+ service centers and 15+ dedicated call centers worldwide.
- Expert Manpower: Powered by 8,000+ service personnel and 2,000+ certified engineers.
- Uninterrupted Supply Chain: 20+ strategic warehouses ensuring a steady supply of genuine spare parts.
- Innovation-Driven: We leverage AI, Deep Learning, and Thermal technology to offer proactive rather than reactive security.
2. Services
Headline: Comprehensive After-Sales & Technical Management Services
Pro-Tech is committed to the longevity and performance of your security investments. We don’t just install; we manage.
- Original After-Sales Experience: We provide genuine maintenance services using authorized spare parts to ensure your systems run at peak performance.
- Full-Process Management: From initial site survey and system design to professional installation and routine maintenance, our team handles the entire lifecycle of your project.
- 24-Hour Rapid Response: Our network of 200+ certified providers ensures that on-site technical support is available within 24 hours for critical needs.
- Software & Firmware Support: We offer complimentary software troubleshooting and updates for all equipment under our coverage to keep your systems secure against modern threats.
- Extended Protection: We provide customized extended warranty packages and out-of-warranty maintenance cards for long-term peace of mind.
3. Solutions
Headline: Tailored Smart Solutions for Every Industry
Pro-Tech provides industry-specific, AI-driven solutions designed to solve real-world challenges:
- Banking & Finance: Secure financial assets with 4K ultra-high-definition monitoring, smart transaction records for dispute resolution, and intelligent queue management.
- Intelligent Traffic Systems (ITS): Modernizing urban mobility with automated license plate recognition (ANPR), traffic flow monitoring, and signal control systems.
- Enterprise & Energy: Specialized thermal monitoring for power plants and substations to detect overheating and prevent fire hazards before they occur.
- Smart Residential & SMB: Advanced security for apartments and shops, featuring face recognition, smart intercoms, and mobile-linked alarm systems.
- Education & Construction: Creating safer learning environments and secure construction sites through deep-learning-based perimeter protection and access control.
4. Support
Headline: Pro-Tech Support Center – Empowerment Through Technology
Our support ecosystem is designed to be accessible, fast, and informative.
- Pro-Tech Digital App: Use our dedicated Partner App to book service appointments, track repair (RMA) status in real-time, and receive push notifications for service updates.
- 24/7 AI Customer Service: Get instant answers anytime via our AI-powered chatbots on our website and WhatsApp.
- Technical Knowledge Center: Access a vast library of “How-to” documents, tutorial videos, and configuration guides to help you master your system.
- Professional Tools: We offer 20+ specialized software tools for system design, bandwidth calculation, and storage management to ensure your security layout is perfect.
- Global Call Center: Reach out to our experienced technical agents via our dedicated helpdesk for complex troubleshooting and expert guidance.
